Cancellation
And Refunds
This policy explains how cancellations, service changes and refunds are handled for Clean2Go Office cleaning services.
Service Cancellation
Customers may request to cancel a scheduled cleaning service by contacting Clean2Go Office as soon as possible.
We recommend providing at least 24 hours notice before the scheduled service time where possible.
Cancellation requests received less than 24 hours before a scheduled appointment may be reviewed depending on the preparation and arrangements already made.
Changing A Booking
If you need to change your cleaning appointment time or service details, please contact us and we will review the request based on availability.
Where possible, we will help arrange a suitable alternative appointment.
Refund Eligibility
Refunds may be considered when a service has been cancelled before work has started and no service costs have been incurred.
If a service has already been completed, refunds are not normally available for completed cleaning work.
Service Concerns
If you are unhappy with any part of a completed cleaning service, please contact us within 48 hours of completion.
We will review the details provided and discuss an appropriate solution based on the circumstances.
Refund Processing
Approved refunds will normally be processed within 5 working days after confirmation.
The time required for funds to appear may vary depending on the payment provider or financial institution involved.
Non-Refundable Situations
Refunds are generally not available for:
Contact Us
If you need to cancel a service, request a change or discuss a refund, please contact Clean2Go Office through our website contact methods.