Service Delivery
Information
This policy explains how Clean2Go Office arranges, confirms and delivers office cleaning services for customers.
Service Arrangement
Clean2Go Office provides scheduled office cleaning services based on customer requirements, office size and selected service arrangements.
After receiving an enquiry or booking request, we review the details provided and contact the customer to confirm suitable service arrangements.
Booking Confirmation
Service appointments are confirmed after the cleaning requirements, preferred schedule and relevant details have been reviewed.
Customers will receive confirmation of the agreed service details before the cleaning appointment takes place.
Service Delivery Time
Cleaning services are carried out at the agreed appointment time between Clean2Go Office and the customer.
Customers are encouraged to provide accurate office access information to help ensure services can be completed as planned.
Before The Service
To help us provide an efficient cleaning service, customers should ensure:
Service Changes
If service requirements change, customers should contact Clean2Go Office as soon as possible.
Changes may affect the appointment arrangement depending on availability and the updated service requirements.
Delays And Access Issues
Occasionally, circumstances such as building access issues, unexpected conditions or scheduling changes may affect service timing.
If a delay occurs, we will communicate with the customer and provide updated information where possible.
Service Completion
After completing the agreed cleaning service, customers may review the work completed and contact us regarding any questions or feedback.
Any concerns should be shared within 48 hours so we can review the details.
Contact Us
For questions about service arrangements, appointment times or delivery of cleaning services, please contact Clean2Go Office through our website contact methods.